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Your Cancellation Process

Request To Cancel Subscription

We’re sorry to see you go! To help us improve and understand your experience, please take a moment to answer a few quick questions.

I have read & agree to cancel.

Full Name *

Email *

If you have direct webinar, please let us know how you would like to proceed?

I would like to cancel my direct webinar subscription.
I would like to keep my direct webinar subscription.
I do not have direct webinar.
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What is the primary reason you’re canceling your ReDirect subscription? *

I found it difficult to get started.

I’m not seeing the results I expected.

The platform features don’t meet my needs.

I no longer need the platform.

It’s too expensive for my current budget.

I found an alternative solution.

Other

Please specify your reason for canceling: *

How frequently did you use our software? *

Daily

Weekly

Never

Were there any features you expected but didn't find in our software? *

Yes

No

Please specify any other features you were expecting: *

Which of the following areas did you find most challenging? *

Setting up my website or funnels

Managing leads and customer relationships (CRM)

Creating or refining my offer

Setting up automations (emails, texts, etc.)

Navigating the platform

Understanding how to use ReDirect’s features

Other

Please share what other areas you found most challenging. *

Were you aware of the following support options available to you? *

1-on-1 onboarding sessions

Daily live coaching calls

24/7 live chat support

Help Library with tutorials and videos

Academy training inside Resell Mastery

No, I wasn’t aware of these options.

Is there anything we could do to improve your experience and encourage you to stay? *

Offer additional training or support

Make the platform easier to navigate

Lower the cost of the subscription

Add more features

Other

Please let us know how we could improve your experience. *

How likely are you to recommend ReDirect to others, even after canceling? *

Extremely likely

Very likely

Somewhat Likely

Not so likely

Not at all likely

10. Are there any additional comments or suggestions you would like to share?

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